Privacy Policy

 

Privacy Policy

Thank you for choosing to be part of our community at JLNI Enterprises Inc., operating as V Lounge ("V Lounge," "we," "us," or "our"). We have the utmost respect for your privacy and security, we believe that transparency is best when it comes to handling your personal information. Please read our privacy policy carefully to get a better understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information through our website. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at vloungedurham@gmail.com.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

What is considered personal information?

Personal information refers to information such as your name, address, email address, geographic location, purchase history, gender, credit card information and browsing habits on our site.

What Information is Collected

Various points of collection exist throughout the website.

Site Registration: as appropriate, you may be asked to enter your: name, email address, phone number, medical history, date of birth, or other details to assist you and us with your experience using our services.

Block Form: When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We also share this information with for storage and with Zapier for data porting.

Squarespace: the V Lounge website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including: a) information about your browser, network and device b) web pages you visited prior to coming to this website c) web pages you view while on this website d) your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. The data is presented in a de-personalized (de-identifiable information) form.

Account Creation: if you create a V Lounge account, we collect personal information to improve your experience and our customer service. This information may include your: a) billing and shipping address(es) b) email address c) name d) phone number.

Scheduling: when you book an appointment using this website, we collect personal information from you to complete the booking. We may collect information like your: a) name b) email address c) phone number d) details relating to your appointment (for example, who referred you) e) files you uploaded. Additional information pertaining to medical history may also be collected.

We share the above collected information with Squarespace, our website hosting provider, so they can provide website services to us.

We also collect information about gift recipients so that we can fulfill the gift purchase.

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the do we use cookies section below for information about cookies and how we use them.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your genetic and biometric data. We do not collect any information about criminal convictions and offences.

How your Information is Used

Any of the information we collect from you may be used in one of the following ways:

  • To provide a personalized experience based on your individual needs.

  • To improve our website! We strive to provide a robust website offering and improved user experience based on feedback and information we get from you.

  • To expand and improve our customer service.

  • To conduct contests, surveys, promotions, and/or other site features.

  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: In accordance with CASL Anti-Spam legislation you can unsubscribe from receiving emails at anytime. Although we think you might regret it (wink)  

We collect this information when you fill out a form, schedule an appointment or enter your information on our site.

Marketing and Email Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

You can ask us or third parties to stop sending you marketing messages at any time simply by unsubscribing from emails via the unsubscribe button which can be found at the bottom of each email or by sending vloungedurham@gmail.com an email with your request to stop receiving emails.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Account emails: we also email you with details about your appointment or account activity and reminders. For example, we may email you to tell you that: a) you’ve created a customer account b) your customer account password has been reset or updated c) booked appointment d) rescheduled or cancelled appointment e) virtual appointments.  

It’s not possible to unsubscribe from these messages.

How do we Protect Visitor Information 

To protect your personal information, we take reasonable precautions that are inline with available and current legal best practices to ensure your personal information is not accessed, misused, inappropriately lost, disclosed, altered or destroyed. Squarespace is examined frequently for vulnerabilities and security holes to ensure a safe visit to our site. Secure passwords, SSL encryption, disk-­based encryption, firewalls, and other measures are in place to help protect your data. That being said, Squarespace and other companies, cannot fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.  We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers. In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

Squarespace and its partners, affiliates, or analytics or service providers use technologies like cookies, beacons, tags, and scripts to analyze trends, administer their website, tracking users’ movements around their website, and to gather demographic information about their users. Squarespace may receive reports based on the use of these technologies by these companies on an individual and/or aggregated basis. But you can choose how your computer interacts and responds to cookies by turning off all cookies. You do this through your browser settings. Each browser software is different, so you should explore your browser's Help menu to learn the correct way to modify your cookies settings.

If you disable cookies off, some features will be disabled that make your experience on our site more efficient and some of our services may not function properly.

For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Squarespace partners with third parties to a) display advertising on their website or b) to manage advertising on other sites. These third party partners may use technologies like cookies to collect information about your activities on this site and other sites in order to provide you advertising based upon your browsing behaviour and interests. If you do not want to have this information used for the purpose of serving you interest-­based ads, you may opt-­out by clicking here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless advanced notice is provided. This does not include website hosting partners and other parties who assist in the operation of the V Lounge website, conducting our business, or servicing you, so long as those parties agree to keep any information confidential. We may also release your information as appropriate to comply with the law, cooperate with law enforcement within prescribed legal limits, enforce V Lounge site policies, or to protect the rights, property, or safety or others and/or ourselves.

De-identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Currently we do not include or offer affiliate or third-party products and/or services on our website.

Changes to our Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Mar 16, 2023.

Online Privacy Policy

This privacy policy refers only to information collected through our websites, and does not apply to information collected in person at events, coaching calls or social media.

Your Consent

In using our site, you agree to our privacy policy.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue via email at: vloungedurham@gmail.com

GOOGLE

We have implemented the following:

Google Display Network Impression Reporting: V Lounge, along with third-party vendors, such as Google use first-party cookies (eg. the Google Analytics cookies) and third-party cookies (eg. the DoubleClick cookie) or other third-party identifiers together to compile user interaction data with ad impressions, and other ad service functions as they relate to the V Lounge website.

Opting out: users can set their own preferences for how you receive Google advertisements using the Google Ad Settings page. You can also visit the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

Canadian Anti-SPAM Legislation

CASL is a piece of anti-SPAM legislation that sets out the rules and requirements for commercial email and messages, gives recipients the right to stop receiving emails, and spells out the related penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.

  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CASL we agree to:

  • ensure the physical address of our business is visible

  • NOT use false, or misleading subjects or email addresses

  • Identify the message as an advertisement in some reasonable way

  • Monitor third party email marketing services for compliance, if one is used.

  • Honour opt-out/unsubscribe requests quickly

Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can

  • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Minors

The V Lounge website is not intended for individuals under the age of Thirteen (13). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at vloungedurham@gmail.com or by mail using the details provided below:

JLNI Enterprises Inc, 109 Centre St. S. Whitby ON L1N 4V6, Canada

Original: Aug 15, 2021

Last Updated: Mar 16, 2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.